Crix Bet Privacy Policy

Crix Bet collects certain necessary information to provide you with a safe and seamless gaming experience. We never ask for excessive or unnecessary data. Below is a full breakdown of what we collect.

Registration Details

When you create a Crix Bet account, you will be asked to provide the following information:

Automatically collected information

Certain information is collected automatically while you use the Crix Bet platform. This data is used to improve platform security and performance:

• Your device's IP address and approximate geographic location
• Browser or app version, operating system
• Time spent on the platform and pages visited
• Game history, bet amounts, and win/loss records
• Deposit & Withdrawal Transaction Details
• Customer support communication records

Crix Bet uses your information only for specific, legitimate purposes. Every reason we collect and use your data is clearly outlined below.

If you'd prefer not to receive promotional communications, you can unsubscribe at any time through your account settings or by contacting our support team. This will not affect essential transaction-related communications.

Crix Bet retains your data only for as long as necessary to provide our services or meet legal obligations. Certain information may be kept for a defined period even after your account is closed.

Retention Period

• Account Information: While the account is active and up to 5 years after closure
• Transaction Records: Up to 7 years, as required by law
• KYC documents: Up to 5 years after verification
• Support Conversations: Up to 2 years after resolution
• Cookie Data: Up to 12 months (varies by type)

Once the retention period expires, your data is securely deleted or anonymized. This process happens automatically — no action is required on your part.

Crix Bet never sells your data. However, limited information may be shared with trusted partners to operate our services. In such cases, third parties are required to comply with our privacy standards.

When your information may be shared

• Payment Processors: Mobile Pay, Nagad, Rocket — only the information needed to complete the transaction.
• KYC Verification Services: Specific document details for identity verification.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement authority.
• Technology service provider: Technology partners involved in platform operations, all bound by strict NDA agreements.

International Data Transfers

If your data ever needs to be processed outside Bangladesh, we will ensure the appropriate safeguards and data protection agreements are in place in line with international standards. Your rights as a user will always be protected.

Crix Bet uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use

Cookie Controls

You can disable or clear cookies at any time through your browser settings. However, disabling essential cookies may affect key platform features, such as keeping you logged in.

When using the Crix Bet app, you can manage data collection through your device's app permission settings.

Crix Bet employs industry-leading technical and organizational measures to protect your information. Our security framework is regularly updated and tested.

Technical Safeguards

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Advanced firewall in place to prevent unauthorized access.
• Regular Security Audits: Third-party penetration testing.
• Real-Time Monitoring: 24/7 monitoring for suspicious activity.
• Data Backup: Regular encrypted backups are maintained.

Organizational security

• Only authorized personnel have limited access to the data they need.
• All staff are trained in data protection practices.
• In the event of a data breach, affected users will be notified within 72 hours.

As a Crix Bet user, you have clear rights over your personal data. We respect those rights and are committed to processing any request promptly.

How to Exercise Your Rights

To exercise any of the rights listed above support@crixbet.bet Email us at the address provided or reach us via live chat. We typically respond within 48 hours. Complex requests may take up to 30 days.

Certain details may be verified alongside your request to confirm your identity. This is done solely to protect your data.

Crix Bet is strictly for users aged 18 and above. We do not knowingly collect information from minors or allow them to create accounts.

• Age is verified at the time of registration.
• Age is re-confirmed during the KYC process.
• If a minor's account is identified, it will be closed immediately.
• Any data collected from a minor will be deleted as quickly as possible.

If a parent or guardian believes a minor is using Crix Bet, please contact us immediately via support@crixbet.betto get in touch.

Crix Bet may update this Privacy Policy as needed — to reflect service changes, meet legal requirements, or strengthen user protection.

• A notice will be sent to your registered email or via SMS at least 15 days before any significant changes take effect.
• The date of each update will be noted at the top of this page.
• Continued use of Crix Bet after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you have the right to close your account.

For any questions, concerns, or requests to exercise your rights regarding our privacy policy, please get in touch with us. Our support team is always ready to assist.

For data protection complaints, please contact us first. If the issue remains unresolved, you have the right to escalate your complaint to the relevant regulatory authority.